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Oxford 311: Savory Customer Service

Moments That Matter-Tribute
to Joey D’Anna
August 29, 2017
Safe Space
May 18, 2018

Food gifts are a warm way to say thank you and provide a savory treat for someone who has done right by you. Glenda Miller knows this to be true. Food is one of the things that she does best and with the most love.

“I’ve always loved to bake. I’ve made wedding cakes, grooms' cakes, graduation cakes, and baked for parties,” Miller said. Every year, she would bake for three days in preparation for Vacation Bible school at Lakeview Baptist Church.

Glenda has now retired. “I hung my spatula up in March of last year. I decided it was time to stop and smell the roses,” she said. She only bakes two cakes a week and delivers them in person. The butter cake with chocolate fudge icing goes to a local Oxford family. Another cake, key lime or chocolate, goes to the nurse who took care of her mother and father when they were in the nursing home. “Dad died in ’86 and Mom died in ’91, but I’ll always remember people who were good to my children, to my parents, and to me. It’s just something within me. I’m thankful for it.”

This brings us to the missing trash can.

“It all started when the trucks came by and picked up the trash. I had gone down to Dorsey’s, and I was only gone a few minutes…and when I came back, my neighbor’s trash had been picked up, and my can was gone.”

She called Oxford’s service helpline, 311, and a request was entered for a replacement trash can.

“I went through the weekend and my neighbor told me to use his can. But Fourth-of-July was coming up and I had company coming in from out-of-town, and I did not want to have to run across the street to put my trash out. So I was trying to get something done.”

She made another call to City Hall to explain her situation and the voice on the phone responded: “Let me see what we can do.” Glenda’s new trash can was delivered that day.

“I baked cupcakes and brought them to city hall to say thank you. This 311 line is something that’s new. I thank God for it. They helped me out.”

The goal of Oxford 311 is to help citizens and connect with them in a friendly, professional manner. “Well, they certainly did,” Glenda replies.

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